Executive, Customer Service (Property)
RM 2,800 - RM 3,500 / month
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Job Purpose:
- To take charge of the day to day operations, Vacant Possession, defects rectification flow & status of the whole Customer Service Department and Vacant Possession.
- To provide a smooth day to day service from the Pre-Vacant Possession, Vacant Possession and Defects Rectifications flow and status update to customers.
Job Responsibilities:
- Greet and welcome visitors/homeowner in a friendly and professional manner and contact the appropriate PIC from relevant department to attend to the customers.
- Setting up of VP Office, DVP, My MS App and Novade systems.
- Preparing VP handover kit (by appointment schedule) and briefing to homeowner.
- Assist in bringing the homeowner to tour the unit.
- Verify the validity of submitted defects by the home-owners.
- To liaise with contractor and supervise, monitor, coordinate and control all daily defect rectification works at the project site and adhere to document control procedure, plans, quality requirements, specifications and work programmes.
- Verify the proper and satisfactory completion of defects works on site. Monitor progress and highlight critical issues as and when they arise.
- Assist in making appointment with homeowner and do the joint inspection.
- Provide administrative assistance, including data entry, document preparation, filing for audit purposes, manage the reception area and VP Office to ensuring it is clean and organized, handle incoming and outgoing mail and phone calls, updating progressive report in NOVADE system.
- Address and resolve customer inquiries or direct them to the relevant department via email, walk in or phone calls and maintain a positive and helpful attitude when assisting visitors or employees.
- Prepare weekly progress summaries which allow for the effective tracking of defect work statuses and completions.
- Maintain accurate records of inspections and quality control activities.
- Any other ad-hoc tasks as assigned by your superior.
Working hours:
Monday to Friday: 9.00am to 5.30pm
Saturday: 9.00am to 1.00pm
Job Type: Contract
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Performance bonus
Application Question(s):
- What is your notice period?
- What is your expected salary? (RM)
- Are you able to work 5.5 days?
- Are you able to travel to Sepang?
Work Location: In person