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Customer Service Representative

RM 2,500 - RM 3,000 / month

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JOB PURPOSE

  • Act as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with.
  • Receive, handle and manage inquiries and feedbacks from customer and clients.

KEY RESPONSIBILITIES

  • Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved
  • Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with
  • Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly
  • Perform and process transactions in SAP accurately in a timely manner
  • Churn out and prepare reports on timely manner
  • Attend and participate in cross-functional discussions and meetings when needed

JOB REQUIREMENTS

  • At least 1-2 years experience in similar role
  • Knowledge of customer service and supply chain management

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bukit Jelutong: Reliably commute or planning to relocate before starting work (Required)