
Mandarin Technical Customer Service Specialist
RM 3,500 - RM 4,900 / month
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- Provide excellent support to customers through email / chats channels.
- Offer high-quality, engaging, and empathetic 1:1 support.
- Troubleshoot technical issues when needed.
- Use tools and resources to resolve customer inquiries.
- Give feedback on tools, procedures, and guidelines to improve workflow and customer experience.
- Understand the technical aspects and operations of the project.
- Continuously improve technical knowledge to better assist customers.
- Perform other duties as assigned by management, in line with your role and the company’s Quality Management System.
Job Requirements:
- KPI Allowance + Language Allowance
- Annual leave, medical leave, insurance coverage, medical claim
- EPF SOCSO