Epicareer Might not Working Properly
Learn More

Customer Service Professional (PJ)

RM 2,200 - RM 2,500 / month

Checking job availability...

Original
Simplified

* Provide first-level support for all phone and email enquiries while meeting service level and turnaround standards.

* Identify customer needs, clarify enquiries/complaints, and resolve them promptly and professionally.

* Coordinate with internal departments and escalate unresolved issues to the second-level support team, ensuring all cases are followed through to closure.

* Engage with customers, going the extra mile to satisfy their needs and build customer loyalty.

* Maintain records of all conversations in the call center database in a clear and organized manner for analysis and reporting.

Job Type: Contract
Contract length: 12 months

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Work Location: In person

Expected Start Date: 04/15/2025