Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...
C

Executive, Customer Ops, SEA / ANZ (6 months contract)

RM 3,500 - RM 4,000 / month
Checking job availability...
Original
Simplified

Job Overview:

Manage all aspect of orders and logistics for markets and ensure customer orders are fulfilled within the delivery timeline and to meet budgeted sales target | Escalate and resolve customer issues and complaints on orders | Maintenance of customer information in SAP.

Dimensions

Financial: Not applicable

People: Internal | General Manager | Global Merchandising/ Brands team | Global Supply Chain & Purchasing team | Retail team | Wholesale Team | Finance Team | Credit Team | Supply Chain & Logistics | Marketing team | Visual Merchandising & Project Management Team | Line Management and Demand Planning Team | Area Sales Managers | External | franchise business partners | Distributors | 3rd party logistics provider

Impact: On-time shipment | No delay so as to optimise sell-out | Segmentation strategy

Responsibilities:

  • Responsible for the logistics function on operation, process compliance, customer service level and cost management
  • Compilation, batching and analysing of Sales Order
  • Advise customers to place amendment orders for any incorrect orders (ie pricing, shoes number and fit) and input the amended order into SAP
  • Maintain large database for all Sales Orders, shipping information and disseminate the information to customer every 1st week of the month after month-end closing
  • Work closely with Customer Operations Manager and recommend solutions on delivery issues
  • Prioritise delivery according to the customer category and work closely with Customer Operations team in UK and/or RDC planning team to achieve targeted delivery date
  • Work closely with customers and credit team on payment and credit before despatching goods to customers
  • Ensure all shipping documents are in order to avoid delay in delivery resulting in loss of sales or paying additional shipping charges such as storage and demurrage
  • Work closely with customers on complaint of short shipment, losses and damages to the cargo. Investigate the dispute and submit all necessary information and data to relevant parties
  • Process returns note for any returns due to short shipment, wrong delivery and defectives within the level of authority
  • Manage own store sales data (compilation, batching and upload into web portal)
  • Process daily and ad-hoc reporting request to review customer orders and delivery performance
  • Delivery of benchmarking logistics service provision aimed at cost efficiency
  • A high level of compliance to process leading to visibility and reliability of services
  • Resolving logistics/delivery issues at the very first instance so that the Company will not lose sales opportunity or paying additional shipping charges such as storage and demurrage
  • Smooth flow of controlled delivery of products either from wholesales UK, RDC or direct shipment to customers
  • All despatch Orders are delivered within the Company’s credit policy
  • All shipping documents (Packing List, Invoice, BL and GSP forms) arrives at customer’s office before goods delivery
  • Ensure GSP forms issued are in order and customs clearance with minimum duties
  • Goods delivered according to agreed priority for maximum sales result. All GSP forms issued are in order and correct and delivered to customer on time for customs clearance to ensure customers only pay minimum duties
  • Returns notes are processed in a timely basis once approval is received (where applicable according to the level of authority) and forwarded to the customer. In cases, where the return notes have to come head office (Clarks International), this will be followed up promptly
  • Goods are delivered according to agreed priority for maximum sales result

Qualifications:

  • Tertiary qualification in Business Admin or related field with minimum 3 years of relevant working experience in order management/customer operations and supply chain
  • Good knowledge of planning and merchandising systems
  • Experience working in a multinational corporation (MNC) with matrix reporting
  • Strong written and verbal English and a secondary Asian language
  • Ability to work in a fast-paced environment
  • Import/customs procedures (incl. import & export tariff and duties)
  • Knowledge in SAP, ERP system
  • Proficient in Microsoft office, especially Excel
  • Ability to analyse SAP/BW reports and come up with format/template creation
  • Ability to process/manage large amount of data quickly and efficiently
  • Deliver customers’ orders as per agreed timeline
  • Good track record in managing professional relationships
  • Communicate effectively with customers, sales team and sales managers on agreed timeline
  • Excellent planning and organising skills
  • Experience in leading and managing a team
  • Experience in working in a retail or wholesale environments
  • Experience in developing and improving operations process
  • Experience in change management
  • Astuteness and commercial awareness
  • Timeline sensitive

Job Type: Contract

Pay: RM3,500.00 - RM4,000.00 per month

Schedule:

  • Monday to Friday

Work Location: In person