
Junior Call Centre Agent - Banking (AP03)
RM 2,600 - RM 3,000 / month
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RESPONSIBILITIES
- To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
- To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
- To resolve customer issues efficiently and effectively, ensuring their satisfaction and retention.
- To accurately record customer interactions and transactions while maintaining confidentiality and data security.
- To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
- To work collaboratively with team members to achieve customer service goals and provide seamless support.
REQUIREMENTS
- Diploma and above
- Min 1 year experience in customer service
- Fresh graduates and no experience welcomed to apply
- Immediate join prefer
- Fluent/Expert in English
- Able to attend Face to face interview on the following date after 1st level screening
Benefits
- 8 off days per month
- Training will be provided for 3 weeks
- Banking Industry
- Additional Benefits
- Near to Public Transport
- Training Provided
- Shift Allowance
- Annual Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Overtime Pay
Job Type: Contract
Contract length: 6 months
Pay: RM2,600.00 - RM3,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs
Expected Start Date: 04/07/2025