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E-Commerce Specialist

Salary undisclosed

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Platform Management & Listings

• Oversee product listings, pricing, and content updates on Watsons, Shopee, Shopify and TikTok Shop.

• Ensure all product descriptions, images, and promotions align with brand standards.

• Work closely with platform account managers to maximize brand visibility.

Logistics & Inventory Management

• Monitor inventory levels to prevent stockouts or overstocking.

• Coordinate with the warehouse team to ensure smooth fulfillment and order accuracy.

• Analyze sales trends to forecast inventory needs.

Campaign Planning & Execution

• Develop and execute promotional strategies for campaign days (e.g., 3.3, 6.6, 11.11, etc.).

• Work with internal teams and platform representatives to optimize campaign mechanics.

• Track and analyze campaign performance to improve future strategies.

Customer Service & Reviews Management

• Work with the customer service team to address customer inquiries, complaints, and refunds efficiently.

• Monitor and respond to product reviews and ratings on all platforms to maintain positive brand reputation.

• Implement strategies to encourage customer feedback and improve ratings.

Livestream & Content Management

• Recruit, manage, and coordinate livestream hosts to ensure engaging and sales-driven sessions.

• Plan livestream schedules and content to align with promotions and product launches.

• Analyze livestream performance and optimize strategies for better engagement and conversions.

Requirements:

• Minimum 2 years of experience in e-commerce management, preferably in FMCG, beauty, or retail.

• Strong knowledge of Watsons, Shopee, Shopify and TikTok Shop platforms.

• Experience in inventory management, logistics, and campaign planning.

• Good analytical skills to track sales performance and optimize strategies.

• Excellent communication and problem-solving skills.

• Ability to work independently and coordinate with multiple teams.

Job Types: Full-time, Permanent

Pay: From RM4,500.00 per month

Benefits:

• Maternity leave

• Opportunities for promotion

• Parental leave

• Professional development

Schedule:

• Day shift

• Monday to Friday

Supplemental Pay:

• Performance bonus

Work Location: In person