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Customer Service Executive (Procurement)

RM 3,500 - RM 4,200 / month

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Job Summary

Responsible for sourcing and negotiating with vendors to ensure cost competitiveness, managing and updating rate agreements, and securing the best rates and terms. This role involves monitoring vendor performance, ensuring service level compliance, and maintaining strong supplier relationships to enhance procurement efficiency. A well-rounded skill set in procurement, logistics, and communication is essential for effective vendor management and operational efficiency.

Key Responsibilities

  • Source and negotiate with vendors to ensure cost competitiveness.
  • Manage and update rate agreements with local vendors.
  • Liaise with vendors to secure the best rates and terms.
  • Monitor vendor performance and service level compliance.
  • Maintain good relationships with suppliers to enhance procurement efficiency and reliability.
  • Ensure prompt and accurate rate confirmations to avoid quotation delays.
  • Maintain procurement records and update databases for audit and reporting purposes.
  • Ensure compliance with company procurement policies and SOPs.

Key Competencies

  • Strong verbal and written communication skill
  • Phone handling skill & handling customer complaints skill
  • Planning and negotiation skill
  • Problem-solving and decision-making skill
  • Procurement and cost control skill
  • Analytical skill

Qualifications and Experience

  • Candidate must possess at least a bachelor's degree in business studies/management, Logistics/Transportation or equivalent.
  • Possess working experience and knowledge in shipping industry, working procedure (Global CSV Process), and Service Contract/SVI.
  • Able to work independently and effectively and always strive to meet customers’ KPI.
  • Fresh graduates are encouraged to apply.

Job Type: Full-time

Pay: RM3,500.00 - RM4,200.00 per month

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service and shipping industry: 1 year (Preferred)

Language:

  • Mandarin, English, and Bahasa (Preferred)

Work Location: In person