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IT Service Desk Analyst

RM 3,000 - RM 4,500 / month

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Job Title : IT Service Desk Analyst

Salary : RM3,000 - RM4,500 - Basic Salary (Depends on Experience) + (RM200) Fixed Allowance

Location : Bayan Lepas, Penang

Key Responsibilities:

  • To provide technical assistance to users through phone, emails of fax
  • To provide 1st level support and troubleshooting.
  • To ensure continuous improvement to the job function
  • To submit daily, weekly, and monthly helpdesk report to team leader
  • To work within Team in a pressurized working environment
  • To continually demonstrate excellent inter- personal and telephone communication skills.
  • To handle all contacts with openness, honesty, and respect
  • To act as single point of contact It related problems and queries,
  • To always maintain customer focus in all areas.
  • To ensure there is an emphasis on quality and continuous improvement within your job function.
  • To carry out any other duties as and when assigned by the management.

Key Skills & Experience

  • Great – intermediate knowledge skills of L1 service desk support/ L1 Technical Support
  • Microsoft Office Apps, Snow ticketing tools
  • Proficient in English language with good communication skills
  • Able to work in office hours / shift as well
  • Education Level- Diploma or higher with 1 to 2 Years experiences.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Language:

  • English (Preferred)

Location:

  • Bayan Lepas (Preferred)

Work Location: In person