
IT Service Desk Analyst
RM 3,000 - RM 4,500 / month
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Job Title : IT Service Desk Analyst
Salary : RM3,000 - RM4,500 - Basic Salary (Depends on Experience) + (RM200) Fixed Allowance
Location : Bayan Lepas, Penang
Key Responsibilities:
- To provide technical assistance to users through phone, emails of fax
- To provide 1st level support and troubleshooting.
- To ensure continuous improvement to the job function
- To submit daily, weekly, and monthly helpdesk report to team leader
- To work within Team in a pressurized working environment
- To continually demonstrate excellent inter- personal and telephone communication skills.
- To handle all contacts with openness, honesty, and respect
- To act as single point of contact It related problems and queries,
- To always maintain customer focus in all areas.
- To ensure there is an emphasis on quality and continuous improvement within your job function.
- To carry out any other duties as and when assigned by the management.
Key Skills & Experience
- Great – intermediate knowledge skills of L1 service desk support/ L1 Technical Support
- Microsoft Office Apps, Snow ticketing tools
- Proficient in English language with good communication skills
- Able to work in office hours / shift as well
- Education Level- Diploma or higher with 1 to 2 Years experiences.
Job Types: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Language:
- English (Preferred)
Location:
- Bayan Lepas (Preferred)
Work Location: In person