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Helpdesk Specialist - Kuala Lumpur
Salary undisclosed
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Location: Kuala Lumpur, MY
The Helpdesk Specialist will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving user inquiries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and applications.
- Document and track issues using a ticketing system.
- Escalate complex problems to appropriate IT staff or vendors.
Qualifications:
- Associate or bachelor's degree in information technology, Computer Science, or a related field.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented mindset with a focus on delivering high-quality service.
Preferred Skills:
- Active directory roles: Create/disable/delete user account, Adding security groups, Local admin access.
- Laptop imaging using pen drive or through server
- Basic knowledge on Incident Management, Asset management
- ITIL certification would be an added advantage.
- Experience with network troubleshooting and support.
Requirements:
- Fresher with 1–3-year experience.
- Strong understanding of computer systems, software applications, and hardware components.
- Familiarity with helpdesk software and ticketing systems.
- Excellent problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to communicate technical information to non-technical customers.
- Strong interpersonal and customer service skills.