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Helpdesk Specialist - Kuala Lumpur

Salary undisclosed

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Location: Kuala Lumpur, MY

The Helpdesk Specialist will be responsible for providing technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, resolving user inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and network issues.
  • Install, configure, and maintain computer systems and applications.
  • Document and track issues using a ticketing system.
  • Escalate complex problems to appropriate IT staff or vendors.

Qualifications:

  • Associate or bachelor's degree in information technology, Computer Science, or a related field.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-oriented mindset with a focus on delivering high-quality service.

Preferred Skills:

  • Active directory roles: Create/disable/delete user account, Adding security groups, Local admin access.
  • Laptop imaging using pen drive or through server
  • Basic knowledge on Incident Management, Asset management
  • ITIL certification would be an added advantage.
  • Experience with network troubleshooting and support.

Requirements:

  • Fresher with 1–3-year experience.
  • Strong understanding of computer systems, software applications, and hardware components.
  • Familiarity with helpdesk software and ticketing systems.
  • Excellent problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to communicate technical information to non-technical customers.
  • Strong interpersonal and customer service skills.