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Customer Service Executive

RM 2,500 - RM 2,700 / month

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Customer Service Executive

Join our dynamic team as a Customer Service Executive, where your skills will shine as you handle inbound and outbound communications while delivering exceptional service!

Key Responsibilities:

  • Effective Communication: Manage inbound and outbound calls, emails, and various tasks efficiently, ensuring every interaction is positive.
  • Technical Support: Provide first-level technical assistance following established procedures and utilizing available tools to ensure a smooth end-to-end resolution.
  • Customer Satisfaction: Resolve customer issues swiftly and completely, addressing enquiries and requests with the latest updates and solutions.
  • Product Knowledge: Keep customers informed about our range of products and services, guiding them on how to maximize their benefits.
  • Request Management: Handle existing customer requests, including data updates, account renewals, migrations, replacements, troubleshooting, and complaint management.
  • Continuous Improvement: Identify and provide insights on customer problems, contributing to process enhancements and working towards eliminating issues entirely.
  • Installer Support: Assist installers in registering, testing, and activating new accounts in our system.
  • Alert Management: Manage alerts related to theft, crash-call requests, and Stolen Vehicle Recovery, adhering strictly to guidelines set by management.
  • Ad-Hoc Duties: Take on any additional tasks assigned by the Supervisor or management as needed.

If you're passionate about delivering excellent customer service and eager to make a difference, we’d love to hear from you!

Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 months

Pay: RM2,500.00 - RM2,700.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Will you be able to work in rotational shift?

Language:

  • English (Required)

Work Location: In person