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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Key Account Manager - Malaysia

Salary undisclosed
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Key Account Manager – Malaysia (Handling Singapore Accounts, Travel Required)

About Anchanto

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Leading brands, distributors, retailers, and logistics enterprises—including L'Oréal, Decathlon, and Toll Logistics—rely on our technology to scale their local and international e-commerce operations.

Headquartered in Singapore, with 10+ local offices across APAC, the Middle East, and Europe, we are rapidly growing and looking for ambitious professionals to join our team and drive future success.

The Role: Key Account Manager

This role will be based in Malaysia but will also be responsible for managing Singapore accounts, requiring travel to Singapore as needed.

Responsibilities

  • Customer Lifecycle Management: Oversee the entire post-Go-Live journey, ensuring smooth renewals and long-term success.
  • Customer Engagement & Onboarding: Lead kick-off calls, introduce customers to the platform, and clarify post-implementation priorities.
  • Escalation & Issue Resolution: Handle escalations, track ETAs, and ensure customer issues are resolved efficiently.
  • Communication & Stakeholder Management: Maintain structured and transparent communication with internal and external stakeholders.
  • Product Adoption & Updates: Keep customers informed about major product releases, new features, and best practices.
  • Account Growth & Expansion: Identify upsell and cross-sell opportunities to drive account expansion.
  • Billing & Payments: Ensure timely invoicing, payments, and resolution of financial queries.
  • Forecasting & Planning: Maintain accurate revenue forecasts and 12-month growth plans for each account.
  • Churn Prevention & Retention: Monitor customer health, implement retention strategies, and manage renewal processes.
  • Internal Reporting & Insights: Publish detailed reports on churn, improvement areas, and key account insights.
  • Collaboration with Internal Teams: Work closely with sales, product, and customer success teams to address dependencies and ensure customer satisfaction.

Key Competencies

  • Strong project management skills with experience handling multiple stakeholders.
  • Excellent written and verbal communication skills in English.
  • Prior experience in eCommerce, SaaS, or IT project management.
  • Analytical mindset with problem-solving abilities and a bias for decision-making.
  • Strong interpersonal skills for customer engagement and relationship management.
  • Ability to collaborate across teams in different geographies.

Why Join Anchanto?

  • Build a career with a fast-growing global SaaS tech company.
  • Collaborate with international teams on innovative sales and customer success initiatives.
  • Competitive salary package with commission-based incentives.
  • Flexible work hours and a strong work-life balance.
  • Exciting learning opportunities and clear career growth paths.
  • Dynamic and supportive work environment in a city-center office.

This role offers a high-growth and rewarding career path for those who excel in customer success and driving revenue growth.

Key Account Managers will have an NRR target, making them eligible for:

  • OTE bonus
  • Commission-based incentives for achieving upsell and cross-sell targets
  • Additional rewards for identifying high-potential opportunities closed by Country Heads or Sales

If you are a strategic, results-driven professional with a passion for customer success, we'd love to hear from you!