Relationship Manager, Retail Banking (Wealth)
RM 2,800 - RM 3,500 / month
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About the Role
Responsible to achieve sales targets.
What you will do:
- Single touch point to serve the high net worth individuals to fulfill their financial & banking needs via financial planning & customized wealth solutions.
- Ensure achievement of targets assigned
- Work with Branch Manager to ensure sales activities are in line with business direction
- Review performance with Branch Manager.
- Grow the Asset Under Management (AUM) , fee income, profitability & customer base through active acquisition & prospecting of NTB high net worth individuals in the target market group
- Source for new business/customers
- Build rapport/enhance relationship with customers
- Joint sales marketing with Branch Manager
- Retain existing customers; grow share of wallet with the bank through cross-selling
- Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the service level agreement, efficient / accurate standards and good business processes/ judgments.
- Ensure strict compliant to the Bank's standard policy and procedures, internal control and compliance, regulatory requirements and AMLA/CFT.
- Deliver good customer service and follow up.
- Ensure all customer complaints and feedback being resolved within TAT.
Skills, certifications and experience you possess:
- Qualification - Degree from any university
- Minimum qualification – Diploma but must have at least 2 years’ experience in sales
- Candidates must have experience in branch sales and operations
- Vast knowledge in latest compliance, regulatory requirements and AMLA/CFT
- Proven track record in sales performance.
- Strong MS Excel skills
- Able to work in tight deadlines and stressful situation
- Ability to multi-task
- Good command of English
Job Type: Full-time
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Commission pay
Work Location: In person