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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Service Desk Analyst

RM 4,500 - RM 6,500 / month
Checking job availability...
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Description


We're currently looking for a Service Desk Analyst to join our team.
The Service Desk Analyst is the first line of support for Glory and the service orchestrator for the rest of IS. To fulfil this position, one must have a good technical mindset, excellent customer service skills and a degree of patience. Being on the front line will involve a lot of exposure to senior individuals across the organization, meaning that the Service Desk Analyst must always present themselves appropriately, demonstrating a high level of professionalism.

Key Responsibilities


MAIN RESPONSIBILITIES
  • Incident and Service Request logging, prioritization and assignment
  • Managing the Service Desk number, when on shift, at all times
  • FTF (First Time Fix) of as many Incidents as possible, within SLA
  • Accurate assignment of Incidents and Requests to other IS teams when unable to be resolved at first line
  • Accurately capturing required details to log tickets
  • Reporting on statistics as required
  • Fulfilling the joiners, movers, leavers and any other requests in accordance with regulatory compliance


Skills, Knowledge & Expertise


EXPERIENCE AND QUALIFICATIONS
  • Good understanding of enterprise technologies
  • Competent with Microsoft Office applications
  • Qualified to degree level (preferred)
  • Experience working in a team on a 24x7 shift basis
  • Experience working for a medium-sized enterprise business
  • Experience working in the manufacturing industry, with appropriate knowledge of business applications related to such
  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues
REQUIRED SKILLS AND COMPETENCIES
  • Excellent Customer Service skills
  • Strong foundation and / or passion for computing and IT
  • Attention to detail, excellent analytical skills and troubleshooting abilities and commitment to providing exceptional support
  • Ability to work under high pressure
  • Willing to work on the dedicated team rota
  • Strong communications skills in English, as well as at least one of the following languages (Preferred):
o Spanish, French, Portuguese or German
  • Self-driven with a passion for the field and a thirst for personal development


About GLORY

Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.

Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
  • Customer Delight. We put our customers first.
  • Integrity. We do the right thing, always.
  • Innovation. We embrace new challenges and share the future.
  • Speed. We move fast, that’s how we stay ahead.
  • Diversity & Respect. We value the strength in our differences.
  • Teamwork. We succeed together.