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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Real Time Analyst - Operations, MY Marketplace

Salary undisclosed
Checking job availability...
Original
Simplified
Department Operations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:
  • Manage real-time contact & case volumes, daily attendance, and program break schedules to ensure agent adherence and service levels are maintained.
  • Create, adjust, and optimize agent schedules to meet forecasted demand, ensuring efficient coverage during peak and non-peak hours.
  • Populate daily, biweekly, and monthly dashboards & reports
  • Provide clear and concise commentary associated with the reports.
  • Work closely with the operations team to analyse and help improve their delivery processes, outline clear corrective action plans along with the workforce manager
  • Use trends and reports to forecast requirements & flag out impact areas.
  • Assist with projects and other duties as requested or assigned.
  • Assist with creation of metrics and targets for services.
  • Generate ideas for process and service improvement planning.

Requirements:
  • Bachelor's degree or relevant work experience.
  • Prior experience as a contact center agent or in a similar role is preferred.
  • Preferably with knowledge of using real-time monitoring tools and software.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing situations and make real-time decisions.
  • Knowledge of key performance metrics and their significance in a contact center environment.
  • Attention to detail and a sense of urgency.
  • Ability to work effectively in a fast-paced environment.
  • Flexibility in working a rotating shift schedule, as real-time analysis may require adjustments outside regular office hours.
  • Ability to take initiative
  • Must have good time management with the ability to work with minimal supervision and under tight timelines
  • Excellent attendance record
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company