Regional Transport Team Lead (Bukit Raja Selatan / Pulau Indah)
Salary undisclosed
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Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Manage the entire transport/linehaul operations of parcels within Malaysia using the daily performance report, track record of high performance and team improvement
- Ensure procedures and regulations are enforced
- Dispute resolution within and outside the team
- Lead team briefing, weekly meeting with staff, regular meeting on team performance
- Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level, and stakeholder satisfaction
- Handle first tier complaint management
- Maintenance of in house vehicles
Requirements:
- Bachelor’s Degree or Diploma in any field
- Minimum 5 years of working experience in linehaul field or logistic transportation in e-commerce fulfilment/logistics industry
- Demonstrated people management experience in an operational environment with your team responsibility
- Proven analytical skills and operational management skills
- Good verbal and written communication skills in Bahasa Malaysia and English
- Proven ability in leading a team in a result-oriented environment
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |