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Customer Service - Social Media Chat support

Salary undisclosed

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Job Description:

  • Providing real-time customer assistance through online chat platforms
  • Addressing enquiries, troubleshooting issues and resolving customer concerns promptly and efficiently while maintaining a positive and professional demeanor
  • Ensuring customer satisfaction
  • requiring excellent communication skills, ability to multitask, and in-depth knowledge of the company's products or services.

Job Requirement:

  • Excellent communication skills
  • Ability to multitask
  • in-depth knowledge of the company's product of services
  • Languages: English & Mandarin (Able to speak,read & write)
  • Ability to work on rotational shift + public holidays
  • Min Education: SPM With at least 2 years experience in Customer Service)
  • Diploma/Degree

Job Type: Full-time

Pay: RM4,200.00 per month

Schedule:

  • Rotational shift

Application Question(s):

  • Can you write, speak and read Mandarin?
  • Are you able to work on rotational shift and public holidays?

Education:

  • STM/STPM (Required)

Work Location: In person