Customer Support
RM 2,500 - RM 3,000 / month
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- Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.
- Manage call and document implementation related items as per standard operating procedures.
- Identifying, escalating priority issues and reporting to management for critical issues raised.
- To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders
- To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory
- To implement the transaction banking services to customers within SLA
- To independently manage stakeholders (Sales / RM / IT) for all enquiries
- To assist the team in preparing reports for internal updating
- Perform trainings to internal stakeholders / customers
- To be involved in migration of systems.
- To carry out any other duties as directed by Supervisor/ Management Key Skills / Knowledge and Behaviors (if applicable)
- Excellent communication skills
- Good computer skills; Eg: Excel, Word
- - Open for fresh grads candidates as well in (Business Admin, Banking, Finance, Economic, other relevant courses)
- Experience candidates to have customer service environment department
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Work Location: In person