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Customer Support

RM 2,500 - RM 3,000 / month

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  • Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.
  • Manage call and document implementation related items as per standard operating procedures.
  • Identifying, escalating priority issues and reporting to management for critical issues raised.
  • To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders
  • To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory
  • To implement the transaction banking services to customers within SLA
  • To independently manage stakeholders (Sales / RM / IT) for all enquiries
  • To assist the team in preparing reports for internal updating
  • Perform trainings to internal stakeholders / customers
  • To be involved in migration of systems.
  • To carry out any other duties as directed by Supervisor/ Management Key Skills / Knowledge and Behaviors (if applicable)
  • Excellent communication skills
  • Good computer skills; Eg: Excel, Word
  • - Open for fresh grads candidates as well in (Business Admin, Banking, Finance, Economic, other relevant courses)
  • Experience candidates to have customer service environment department

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person