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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...
B

B2B Account Manager (Mandarin Speaker)

RM 7,000 - RM 11,000 / month
Checking job availability...
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Position Summary

We are seeking a dynamic and results-driven B2B Account Manager to join our team in Kuala Lumpur. The ideal candidate will manage relationships with our B2B clients, act as a bridge between clients and internal teams (Development, Finance, and Business Development), and ensure 24/7 client support. Additionally, the candidate will be responsible for setting up and maintaining Standard Operating Procedures (SOPs) for the department to enhance efficiency and organisation.

Key Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for assigned B2B clients, ensuring excellent communication and relationship management.
  • Build and maintain strong, long-term relationships with clients to maximise satisfaction and loyalty.
  • Regularly communicate with clients to understand their needs, provide updates, and resolve concerns promptly.
  • Conduct regular business reviews with clients to discuss performance, feedback, and growth opportunities.

Strategic Account Growth

  • Identify and pursue upselling or cross-selling opportunities to maximise client revenue.
  • Develop account growth strategies aligned with client business goals and company objectives.
  • Monitor and analyse client performance metrics, providing actionable insights for improvement.
  • Collaborate with the Business Development team to create tailored proposals for clients.

Cross-Department Coordination

  • Technical Teams: Coordinate product integrations, feature rollouts, and resolution of technical issues for clients.
  • Finance Teams: Manage client billing, revenue share reports, and payment queries, ensuring accuracy and transparency.
  • Business Development Teams: Work closely to align on strategies for onboarding new clients and expanding existing relationships.

SOP Development and Implementation

  • Develop, implement, and maintain Standard Operating Procedures (SOPs) for the B2B Account Management department.
  • Streamline workflows for client onboarding, support, and issue escalation.
  • Ensure team adherence to SOPs to maintain consistency and high standards in client management.

Performance Monitoring and Reporting

  • Track and report on client performance metrics, including revenue, engagement, and product adoption.
  • Prepare detailed reports for internal teams and clients, highlighting performance, achievements, and areas for improvement.
  • Use data insights to make informed decisions and recommend strategies for client growth.

24/7 Client Support

  • Provide round-the-clock support to address urgent client needs through a rotational schedule or on-call system.
  • Proactively monitor accounts to identify and resolve potential issues before they escalate.

Compliance and Risk Management

  • Ensure client activities align with company policies and industry regulations.
  • Identify and mitigate risks that could impact client satisfaction or revenue.

Requirements

Educational Background

  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.

Work Experience

  • Minimum 3 years of experience in B2B account management, client services, or a similar role.
  • Experience in the gaming, tech, or fintech industry is a strong advantage.
  • Proven track record of managing client relationships and driving revenue growth.

Skills and Competencies

  • Languages: Fluent in both Mandarin and English (spoken and written) to communicate effectively with diverse clients and stakeholders.
  • Interpersonal Skills: Strong relationship-building and client management skills.
  • Technical Aptitude: Ability to understand technical concepts and liaise with development teams.
  • Organisational Skills: Highly organised, detail-oriented, and capable of managing multiple accounts simultaneously.
  • Analytical Skills: Proficient in analysing data, preparing reports, and providing actionable insights.
  • Communication Skills: Excellent verbal and written communication skills to effectively liaise with clients and internal teams.

Technical Knowledge

  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and ticketing systems (e.g., Zendesk, Jira).
  • Proficiency in Microsoft Office Suite (Excel, PowerPoint) or Google Workspace.
  • Knowledge of data analysis tools is a plus.

Additional Requirements

  • Ability to work in Kuala Lumpur, Malaysia, with occasional travel as required.
  • Flexibility to provide 24/7 support through rotational shifts or on-call schedules.
  • Strong ability to work independently and take ownership of tasks.

Job Type: Full-time

Pay: RM5,000.21 - RM11,000.00 per month

Work Location: Work from office

Employment Type

Full-time

Job Type: Full-time

Pay: RM7,000.00 - RM11,000.00 per month