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Duty Manager

RM 2,500 - RM 3,500 / month

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  • Allocates rooms for arriving guests according to reservation criteria; VIP arrivals, special requests, group arrivals and air crew arrivals.
  • Personally meets and greets all arriving VIP guests and communicates with FOM or GM upon arrival and departure.
  • Coordinates with Housekeeping to ensure the supply of vacant/clean rooms are available for immediate occupation by arriving guests.
  • Ensures that all hotel information, such as special promotions, outlet menu prices and outlet operating hours is kept up-to-date and readily available to assist with guest enquiries.
  • Communicates with the Outgoing Supervisor or Duty Manager at the start of the shift and ensures that all outstanding issues are followed through accordingly.
  • Communicates with Incoming Supervisor or Duty Manager at the end of the shift and ensures any issues requiring immediate action are followed up.
  • Assist guest enquiries for restaurant reservations, information for entertainment, tourist and local attractions. Maintains an updated supply of brochures for tours and local attractions.
  • Establishes the Standard Operation Procedures for the department (update as required) and ensures compliance of Company policies and procedures contained therein.
  • Initiates programs for the constant improvement of procedures and systems to streamline operations and maximize productivity and high guest satisfaction.
  • On an annual basis, assists the FOM to prepare the Concierge Department expenditure budget.
  • Ensures the car park, driveway, entrances, lobby and lounge areas and passenger lifts are maintained in a neat and orderly fashion.
  • Maintains a high level of staff morale within the department and monitors the staff turnover ratios. Maintains a high standard of oral communication with parties at all levels, both internal and external.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Fixed shift