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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

IT service desk analyst | 8174

RM 1,641 - RM 6,765 / month
Checking job availability...
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Service Desk Analyst

1. Carry out roles and responsibilities as referred to in the 'Roles and Responsibilities' section of the ITIL document 'Process' Reference Guide Incident Management', based on the roles assigned to personnel refer to the 'Role section'
Assignment' of the relevant document.
2. Perform other duties as required or directed by the Management from time to time.
3. Record and resolve complaints received through the Help Desk at the stage ('First Call Resolution')
4. Coordinate daily emails sent to the Service Desk
5. Involvement in ITSM
6 Support branches that worked on Sunday / Public Holiday with other branches are working.
7. End-to-end ticket monitoring
8. Monitoring of the Ticketing system (Unassigned Incident, Unassigned SR and Change Service and Category)

- Degree in Computer Science/ IT
- 7 years and above experience in IT Helpdesk/Technical Support
- Professional Cert will be an advantage (e.g ITIL/Comptia/Service Desk Analyst Cert)
'- 7 years and above experience in IT Helpdesk operation
- Familiar with ticketing system (e.g Ivanti/ServiceNow)
- Technical Skills

1.Operating Systems
Proficiency in Windows, macOS, Linux, and mobile OS (iOS/Android).
Skills in OS installation, updates, and troubleshooting.
Networking Basics
Knowledge of LAN/WAN, Wi-Fi, DNS, DHCP, IP addressing, and VPN configurations.
Troubleshooting connectivity issues and diagnosing network-related problems.

2.Hardware Troubleshooting
Experience with desktops, laptops, printers, scanners, and peripherals.
Ability to diagnose and repair hardware issues or guide users through solutions.
Software and Applications

3.Familiarity with Office 365, Google Workspace, and enterprise apps.
Support for application installation, updates, and error resolution.
IT Service Management (ITSM) Tools

4.Proficiency in tools like ServiceNow, Jira, Zendesk, or Freshservice.
Skills in logging, tracking, and resolving incidents and service requests.
Remote Support Tools

5.Experience using tools like TeamViewer, AnyDesk, or Remote Desktop Protocol (RDP).
6.Cybersecurity Awareness

7.Basic understanding of security protocols, password management, and endpoint protection.
Identifying potential security threats and advising users on safe practices.
Soft Skills
Communication Skills

8.Ability to explain technical terms in user-friendly language.
Strong written skills for documenting issues, resolutions, and creating FAQs.
Customer Service Orientation

9.Empathy and patience when dealing with frustrated or non-technical users.
Commitment to resolving issues efficiently while ensuring user satisfaction.
Time Management and Multitasking

10.Handling multiple tickets or incidents while meeting SLAs.
Prioritizing tasks effectively based on urgency and impact.
Teamwork and Collaboration

11.Working seamlessly with other IT teams, such as network or systems administrators, for escalations.
Sharing knowledge and contributing to team problem-solving efforts.
Adaptability

12.Flexibility to learn and implement new tools, technologies, or processes.
Adjusting to dynamic IT environments and changing user needs.
Core Competencies
Problem-Solving and Troubleshooting

13.Diagnosing issues methodically and implementing solutions.
Identifying recurring problems and proposing long-term fixes.
Analytical Thinking

14.Using logs, reports, and patterns to identify root causes of problems.
Anticipating potential issues and taking preventive measures.
Process Adherence

15.Following ITIL (or similar) best practices for incident, change, and problem management.
Maintaining detailed records for tickets and resolutions.
Conflict Resolution and Stress Management

16.Handling difficult users or high-pressure situations calmly and professionally.
Maintaining service quality during peak workload times.
Continuous Learning

17.Staying updated with new tools, systems, and trends in IT.
Actively seeking to enhance skills through certifications and training.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1,641.52 - RM6,765.80 per month

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend jobs