
Customer Service Executive
RM 1,800 - RM 2,200 / month
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Job Responsibilities:
- To checke all podae , estini, dahaisApp and wakin customer.
- To work closely with superior on problem solving with solutions and recommendations.
- To filter and foresee any potential complaints / issue and second level personnel to attend all special /urgent cases.
- To attend and promote/demo package to walk in customers daily.
- To assist in filtering complaints and TSS Scheduling.
- To assist in data entry into system daily.
- To assist in 121 exchange cases into system and escalated/email to other relevant department.
- To assist in tribunal chronology and data compiling when necessary.
- To strictly check and distribute CS Booklet upon request from frontline.
- To be on shift duty during weekends and public holidays according to agreed schedule.
- To complete ad-hoc task when necessary.
Job Requirements:
- Candidate must possess at least a SPM/STPM.
- Required skill, MS Excel
- Preferably candidate who has experience at least one year in Customer Service, Reception, or administrative roles.
- Excellent verbal and written communication skills.
- Ability to handle and resolve customer complaints and issues effectively.
- Maintaining a professional appearance and demeanour.
- Able to work shift morning & afternoon.
- Working Location : Sri Damansara Barat.
Job Type: Full-time
Pay: RM1,800.00 - RM2,200.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Rotational shift
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person