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  4. Click Websites.
  5. On the left, click Content Blockers.
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  1. Go to Settings.
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Jobs or company...

Customer Relationship Management (CRM) Executive / Manager @ Mid Valley

RM 3,500 - RM 8,000 / month
Checking job availability...
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Company Background:

Konzept Asia Sdn Bhd is a dynamic online marketing company specializing in premium-quality products and solutions tailored for discerning clients. With a commitment to excellence and innovation, we continuously enhance our offerings to meet evolving market demands. Please note that our products and services are not halal-certified. As we expand our operations, we seek passionate individuals to join our team and contribute to our ongoing success.

Job Summary:

We are looking for a proactive and tech-savvy CRM Executive to manage and optimize our Customer Relationship Management system. The ideal candidate will have a strong understanding of CRM tools such as Salesforce or similar platforms and be able to provide insightful data analysis, user training, and process improvements to enhance customer engagement and sales performance. This role involves working closely with various departments and meeting customers after gaining full product knowledge of our CRM system.

Key Responsibilities:

1) CRM System Management:

  • Learn and master all CRM tools and systems used by the company, ensuring smooth operation and integration.
  • Maintain and update the CRM database, ensuring data accuracy, security, and compliance with company policies.
  • Continuously monitor system performance and recommend enhancements for optimal efficiency.

2) User Support & Training:

  • Train team members on CRM functionalities, best practices, and troubleshooting techniques.
  • Develop and maintain user manuals and training materials to support onboarding and ongoing education.
  • Provide timely support to resolve system-related issues and queries.

3) Data Analysis & Reporting:

  • Analyze customer data to identify trends, preferences, and behaviors, translating them into actionable insights.
  • Generate regular reports on customer engagement, sales performance, and CRM effectiveness for management review.
  • Work closely with the sales and marketing teams to optimize data-driven strategies.

4) Process Improvement:

  • Collaborate with different departments to understand CRM requirements and improve workflow efficiency.
  • Recommend and implement enhancements to streamline operations and elevate the customer experience.
  • Ensure the CRM system aligns with company goals and business strategies.

5) Customer Engagement & Relationship Management:

  • Assist in developing and executing customer engagement strategies through CRM tools.
  • Nurture leads, manage customer interactions, and support initiatives to enhance customer satisfaction.
  • Conduct follow-ups and maintain positive relationships with clients post-purchase.
  • Meet customers after obtaining comprehensive knowledge of the CRM system to provide tailored solutions and support.

Requirements:

  • Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
  • Experience with CRM software (Salesforce, HubSpot, Zoho, or similar platforms) is highly preferred.
  • Strong analytical skills with the ability to interpret data and translate it into business insights.
  • Excellent communication and interpersonal skills for effective collaboration across departments.
  • Proactive mindset with problem-solving abilities and attention to detail.
  • Ability to adapt to a fast-paced environment and manage multiple tasks efficiently.
  • Willingness to meet customers and provide system demonstrations after mastering CRM functionalities.

Why Join Us?

  • Attractive salary package with performance-based incentives.
  • Opportunity to work in an innovative and growing company.
  • Professional development and training provided.
  • Dynamic work environment with opportunities for career advancement.
  • Basic + Incentives up to RM8,000 per month

If you are passionate about CRM systems, data-driven strategies, and enhancing customer relationships, we would love to hear from you!

Job Type: Full-time

Pay: RM3,500.00 - RM8,000.00 per month

Schedule:

  • Day shift

Expected Start Date: 04/02/2025