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Call Centre Representative

RM 2,500 - RM 4,000 / month

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The position forms an integral part of the Leads qualifications support team strategy which provides XCL MY schools a complete customer engagement through its omni-channel centre (outbound calls, online chat, social, inbound and others).

Key focus of the role is toe lead a team of contact centre agents to engage with potential and existing parents through its omni-channel centre to identify genuine sales leads for delivery to, and conversion by, our campuses admission teams while maintaining strong focus on providing a high-quality customer experience.

Key Responsibilities

  • Cold call people using a given phone directory to sell products.
  • Answer incoming calls from prospective customers.
  • Use scripts to provide information about product’s features, prices, etc. and present their benefits.
  • Ask pertinent questions to understand the customer’s requirements.
  • Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
  • Record the customer’s personal information accurately in a computer system.
  • Deal with complaints or doubts to safeguard the company’s reputation.
  • Go the “extra mile” to meet sales quota and facilitate future sales.
  • Keep records of calls and sales and record useful information.

Job Type: Full-time

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Call Center: 1 year (Required)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Required)