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Service Operation Centre (SOC) Engineer L1

RM 2,700 - RM 2,700 / month

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Main Accountabilities

  • Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS
  • Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting
  • To manage customer service problem/network outage as per SOC processes and procedure
  • To perform escalation as per SOC processes and procedure during service problem/network outages
  • To perform first level troubleshooting during service/network outages
  • To perform escalation as per SOC’s procedures especially for cases involving the Core Network and/or Physical Last-Mile Access Layer
  • To do escalation to other Department such as TAC/System during outages according to the SOP
  • Responsible for problem/incident management, tracking of all issues, escalation and reporting according to the establish SOP
  • To monitor network and services as per SOC processes and procedures
  • To manage Data Centre access as per SOP and adhere to customer’s visit as well requests
  • To provide monthly reporting & incident reports to the customer
  • To provide incident report for every fault was raised
  • Rebooting or power cycling an equipment
  • Resetting of sub-equipment by rejecting the device and re-inserting it
  • Reading serial numbers on the equipment
  • Relaying status of the equipment status indicators
  • Pushing a button or toggling a switch
  • First-time patching for newly laid JB cross-connect order
  • Providing visual verification (remote eyes) to assist troubleshooting efforts
  • Plugging in a console port for remote management
  • Troubleshooting your equipment with your assistance
  • Taking inventory or taking digital pictures of your equipment/allocated rack space within the date centre
  • Assisting with physical installation, relocation or movement of your equipment

Requirements

  • Degree in Data Communications and Networking, any Engineering field
  • 1 year experience in a Network Operation Centre environment
  • Fresh graduate are encouraged to apply
  • Able to handle pressure as job entails meeting high standards of organizational KPIs
  • Willing to work on 24 x 7 shift and standby
  • Proficient in written and oral English and Bahasa Malaysia
  • Work location in Johor Bahru & Willingness to travel for any ad-hoc project basis

Job Type: Full-time

Pay: RM2,700.00 per month

Benefits:

  • Meal allowance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Putrajaya: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person