
Service Operation Centre (SOC) Engineer L1
RM 2,700 - RM 2,700 / month
Checking job availability...
Original
Simplified
Main Accountabilities
- Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS
- Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting
- To manage customer service problem/network outage as per SOC processes and procedure
- To perform escalation as per SOC processes and procedure during service problem/network outages
- To perform first level troubleshooting during service/network outages
- To perform escalation as per SOC’s procedures especially for cases involving the Core Network and/or Physical Last-Mile Access Layer
- To do escalation to other Department such as TAC/System during outages according to the SOP
- Responsible for problem/incident management, tracking of all issues, escalation and reporting according to the establish SOP
- To monitor network and services as per SOC processes and procedures
- To manage Data Centre access as per SOP and adhere to customer’s visit as well requests
- To provide monthly reporting & incident reports to the customer
- To provide incident report for every fault was raised
- Rebooting or power cycling an equipment
- Resetting of sub-equipment by rejecting the device and re-inserting it
- Reading serial numbers on the equipment
- Relaying status of the equipment status indicators
- Pushing a button or toggling a switch
- First-time patching for newly laid JB cross-connect order
- Providing visual verification (remote eyes) to assist troubleshooting efforts
- Plugging in a console port for remote management
- Troubleshooting your equipment with your assistance
- Taking inventory or taking digital pictures of your equipment/allocated rack space within the date centre
- Assisting with physical installation, relocation or movement of your equipment
Requirements
- Degree in Data Communications and Networking, any Engineering field
- 1 year experience in a Network Operation Centre environment
- Fresh graduate are encouraged to apply
- Able to handle pressure as job entails meeting high standards of organizational KPIs
- Willing to work on 24 x 7 shift and standby
- Proficient in written and oral English and Bahasa Malaysia
- Work location in Johor Bahru & Willingness to travel for any ad-hoc project basis
Job Type: Full-time
Pay: RM2,700.00 per month
Benefits:
- Meal allowance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Putrajaya: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person