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- Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
- Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
- Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
- Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
- Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.
Job Type: Full-time
Pay: RM4,500.00 - RM6,500.00 per month
Benefits:
- Health insurance
Schedule:
- Holidays
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Experience:
- Customer service: 2 years (Required)
Language:
- Mandarin (Required)
Location:
- Kuala Lumpur (Required)
Work Location: In person