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Customer Service

RM 4,500 - RM 6,500 / month

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  • Respond to customer inquiries related to various payment processes, including deposits, withdrawals, transactions, and refunds.
  • Assist on investigating and resolving payment escalations, including high-risk transactions, verification issues, and payment failures.
  • Assist with managing payment services such as fiat transactions, card services, and related customer concerns.
  • Verify previous deposit videos with a strong sense of risk awareness to ensure transaction safety.
  • Collaborate with internal departments to ensure smooth payment operations and resolve escalated issues efficiently.

Job Type: Full-time

Pay: RM4,500.00 - RM6,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Holidays
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Experience:

  • Customer service: 2 years (Required)

Language:

  • Mandarin (Required)

Location:

  • Kuala Lumpur (Required)

Work Location: In person