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National Account Manager | Freight-Forwarding |Penang

RM 7,500 - RM 10,000 / month

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Company Overview
Our client, established in 1978 in Milan, Italy, is a global leader in freight forwarding and logistics services. The company offers a comprehensive range of solutions, including air and ocean freight, customs brokerage, contract logistics, and supply chain support, catering to various industries such as aerospace, automotive, fashion, and technology.

Key Responsibilities:

Tactical Retention Responsibilities:

  • Lead and manage the implementation of new services, coordinating with operational teams at all origins and destinations.
  • Develop, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
  • Establish relationships with key stakeholders beyond main points of contact within Global & MNC accounts.
  • Achieve assigned account and GP targets set by the company.
  • Ensure SOP compliance and execution by all branches servicing the account.
  • Monitor account yields, review rates monthly, and address performance gaps.
  • Ensure timely payments and assist in collections for overdue invoices.
  • Track critical milestones and communicate issues or exceptions to Operations promptly.
  • Log meeting notes, action items, complaints, and compliments into the CRM and distribute within the global network.
  • Assign and track corrective actions to resolve client issues and ensure satisfaction.
  • Conduct regular business reviews, with a minimum quarterly review cycle.
  • Engage Sales and Operations teams in client meetings, presentations, and reviews.
  • Travel within the region as needed to visit accounts/sites and branches.
  • Continuously explore additional business opportunities within accounts.

Strategic Responsibilities:

  • Understand the business strategy, objectives, and constraints of assigned accounts, providing tailored solutions to achieve goals and mitigate risks.
  • Pursue and implement efficiency improvements and cost-reduction measures.
  • Share market updates and provide educational support to clients.
  • Identify and secure new growth opportunities for accounts in collaboration with internal resources.
  • Develop short- and long-term business development plans, outlining objectives and value-added initiatives.

Supervisory Responsibilities:

  • None.

Qualifications:

  • Excellent organizational, written, and verbal communication skills, including presentation abilities.
  • Strong troubleshooting and problem-solving skills.
  • Ability to adapt to changing demands with a sense of urgency.
  • Detail-oriented, with the ability to multitask and meet deadlines.
  • Self-motivated, capable of working independently and as part of a team.
  • Creative thinker with strong analytical and program management skills.

Skills and Experience:

  • Minimum of 5 years’ experience in the logistics or related service industry.
  • At least 1 year of operational experience in relevant services.
  • Proficiency in Microsoft Office Suite and CRM tools.
  • Proven customer service, sales, and relationship management skills.
  • Demonstrated ability to develop and document business processes.

Benefits:

  • Competitive salary package with performance incentives.
  • Professional development and growth opportunities.
  • Dynamic and supportive work environment.

Job Types: Full-time, Permanent

Pay: RM7,500.00 - RM10,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Transportation management systems: 5 years (Preferred)
  • Sales: 2 years (Preferred)

Language:

  • Mandarin (Preferred)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person