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Desktop Support Engineer

RM 2,700 - RM 2,700 / month

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Responsibilities:

  • Manage tickets within TTResponse and TTResolve SLO.
  • Troubleshoot end users’ issues onsite with regards to
  • Windows Operating System
  • Microsoft Office
  • Provide level 1 user side troubleshooting for Network issue Phone issue (soft and hard phone).
  • Triage client application issues to determine if the issue is to be resolved by client IT.
  • Process user laptop return (farm in) including OS imaging.
  • Process user laptop request (farm out).
  • Process user peripherals request such as but not limited to headsets, mouse, monitors.
  • Validate network port status and work with network team on port enablement.
  • Onsite triage for network and server issue and escalate the issue to the appropriate team for action.
  • Validate hardware issue and work with vendors for repair/replacement.
  • Work with vendors on hardware repair/replacement.
  • Receive and test new/repaired hardware received from the vendors (eg. USB ports, charger).
  • Stock take and inventories hardware received from the vendors.
  • Update inventory on asset distribution.
  • Responsible for transfer and reallocation of assets between sites.
  • Responsible for issuance of asset from farm out request.
  • Responsible for validation of return asset from farm in request.
  • Deploy and distribute laptops to operations.
  • Perform annual stock-taking.

Qualifications:

  • College Level under IT, engineer and computer related programs
  • Can provide technical support, planning and coordination for end-user touch points of the distributed computer environment;
  • Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.
  • Quality and result oriented

Job Type: Contract
Contract length: 12 months

Pay: Up to RM2,700.00 per month

Schedule:

  • Afternoon shift
  • Evening shift

Work Location: In person