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Customer Support Advisor (Mandarin speaker)_Nearby LRT (Normal working hours)

RM 3,000 - RM 4,000 / month

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Type : 24 month contract (Renewable)

Working hours and days : 8AM-6PM / 5 days working and 2 days off

Salary : Basic RM 3,000 + Shift 200 + KPI RM300

Location : Ara Damansara (Nearby LRT)

Responsibilities:

  • Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • To exceed customers expectation in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Requirements:

  • Candidate must possess at least a SPM.
  • Required language : English and Mandarin
  • Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

  • Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided
  • Applicant must be willing to work on rotational shifts and off day
  • Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
  • Applicant must be willing to work in Ara Damansara, Selangor

Benefit:

  • 5 working days in a week
  • EPF & SOCSO
  • Sick leave
  • Annual leave
  • Quarterly staff recognition and appreciation

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Can you read and write in Mandarin?
  • Are you willing to work on 24/7 rotation shift?
  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Work Location: In person