Technical Engineer
RM 11,350 - RM 12,000 / month
Checking job availability...
Original
Simplified
Salary: RM11,350
Location: A-30-A, Level 30, Tower A, Menara UOA Bangsar, 59000 No.5, Jalan Bangsar Utama 1, Kuala Lumpur
Working day & hour: Monday to Friday, 8.30am - 5.30pm
Contract duration: 12 months under PERSOLKELLY (renewable)
Duties:
- First level of support of client's related issue and Queries.
- Identifying the risk factor and proactivity work on fixing those issue
- Working on long pending cases and critical cases for closure.
- Working on Data Collection (Preventive maintenance, Health checks and True up)
- Respond to customer technical and non-technical queries on client's product.
- Understanding customer environment, helping customer and client to improve the service delivery and customer satisfaction.
- Supporting customers with day-to-day activity on product that is mentioned in contract.
- First level of escalation for any support related concern.
- Database back up and Skillset management
- Managing client's applications software and patch level
- Simple MACD
- Isolate troubles to facilities or other vendor-provided equipment connected to the client's equipment supported by the Customer’s agreement and notify Customer of the troubles.
Requirements:
- At least 3 years of experience
- Minimum SPM
- Proficient in Excel and PowerPoint
Kindly send your updated resume and put subject as "Application for (Job Position Title)". Interested candidates may submit the application to [email protected]
Job Type: Contract
Contract length: 12 months
Pay: RM11,350.00 - RM12,000.00 per month
Work Location: In person