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Technical Engineer

RM 11,350 - RM 12,000 / month

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Salary: RM11,350
Location: A-30-A, Level 30, Tower A, Menara UOA Bangsar, 59000 No.5, Jalan Bangsar Utama 1, Kuala Lumpur
Working day & hour: Monday to Friday, 8.30am - 5.30pm
Contract duration: 12 months under PERSOLKELLY (renewable)

Duties:

  • First level of support of client's related issue and Queries.
  • Identifying the risk factor and proactivity work on fixing those issue
  • Working on long pending cases and critical cases for closure.
  • Working on Data Collection (Preventive maintenance, Health checks and True up)
  • Respond to customer technical and non-technical queries on client's product.
  • Understanding customer environment, helping customer and client to improve the service delivery and customer satisfaction.
  • Supporting customers with day-to-day activity on product that is mentioned in contract.
  • First level of escalation for any support related concern.
  • Database back up and Skillset management
  • Managing client's applications software and patch level
  • Simple MACD
  • Isolate troubles to facilities or other vendor-provided equipment connected to the client's equipment supported by the Customer’s agreement and notify Customer of the troubles.

Requirements:

  • At least 3 years of experience
  • Minimum SPM
  • Proficient in Excel and PowerPoint

Kindly send your updated resume and put subject as "Application for (Job Position Title)". Interested candidates may submit the application to [email protected]

Job Type: Contract
Contract length: 12 months

Pay: RM11,350.00 - RM12,000.00 per month

Work Location: In person