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Customer Service

  • Full Time, onsite
  • Aureumaex Medicare Marketing (M) Sdn Bhd
  • Shah Alam, Malaysia
RM 2,000 - RM 2,500 / month

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Responsibilities Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Location

  • Batu 6, Bukit Kemuning Shah Alam

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person

Expected Start Date: 04/07/2025