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Front Desk Assistant
Salary undisclosed
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Job Summary:
The Front Office Assistant plays a key role in delivering exceptional guest service by handling check-ins, check-outs, reservations, and inquiries efficiently. This role ensures a smooth and welcoming experience for guests while maintaining hotel standards and policies.
Key Responsibilities:
- Welcome guests warmly and provide efficient check-in and check-out services.
- Handle guest reservations, modifications, and cancellations professionally.
- Address guest inquiries, requests, and complaints promptly and courteously.
- Provide accurate information about hotel facilities, services, and local attractions.
- Manage guest payments, issue invoices, and maintain accurate records.
- Coordinate with housekeeping and other departments to ensure smooth room availability.
- Maintain a neat and organized front desk area.
- Uphold security procedures, including verifying guest identification and ensuring key control.
- Assist in handling emergency situations according to hotel protocols.
- Perform other duties as assigned by the Front Office Manager or Duty Manager.
Requirements:
- Education: SPM or diploma in hospitality management or a related field is preferred.
- Experience: At least 1 year of experience in a front desk or customer service role, preferably in a hotel setting.
- Skills:
- Strong communication and interpersonal skills.
- Proficiency in hotel management systems (e.g., Opera, Fidelio) is an advantage.
- Ability to multitask and remain calm under pressure.
- Professional appearance and positive attitude.
- Language: Proficiency in English and Bahasa Malaysia; additional languages are a plus.
- Availability: Flexible schedule, including weekends and public holidays.
Benefits:
- Competitive salary based on experience.
- Accommodation and meals will be provided, depending on hotel policy.
- Training and career growth opportunities.
- Staff discounts and other hotel benefits.
Job Type: Contract
Contract length: 12 months
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Night shift
Work Location: In person
Expected Start Date: 04/18/2025