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Mandarin Customer Service - Menara UOA

RM 4,000 - RM 5,000 / month

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  • Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Opportunities for promotion
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Location:

  • Shah Alam (Preferred)

Work Location: In person

Expected Start Date: 04/14/2025