E-Commerce Assistance cum Customer Service
RM 2,500 - RM 3,000 / month
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- Provide excellent customer service and promptly resolve customer issues and complaints within 12 hours
- Troubleshoot problems, and escalate complex issues to appropriate teams or supervisors for resolution manage dispute case.
- Support the team such as order processing, returns, exchanges, sample preparation, maintaining customer databases (broadcast).
- To plan and execute broadcast chat to followers across all platform.
- Assist in Upload, maintain and optimize SKUs and product information on various e-commerce platforms.
- Assist in stock control by monitoring inventory to ensure that best-selling items are always available.
- Respond to customer inquiries on platforms such as WhatsApp, Shopee, Lazada, and TikTok in fluent Bahasa Malaysia or English.
- Analyze and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
- Handle ad hoc tasks as assigned by the management.
- Able to work under pressure and multi-task
Requirements
Acquired language: English, Bahasa Malaysia, Mandarin is added advantage
Strong problem-solving skills, including being able to identify issues and resolve issue in a timely manner.
Accuracy and attention to detail.
Possess relevant working experiences would be an advantage.
Enthusiasm, friendly, helpful, confident and engaging personality.
At least 1 year of work experience, ideally in e-Commerce or high-growth industries, livestream experience is added advantage.
Job Type: Contract
Contract length: 3 months
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Kuala Lumpur (56100): Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person