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F&B Attendant

RM 1,500 - RM 2,000 / month

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Providing and serving guests in a courteous and prompt manner to ensure great guest satisfaction performs food and beverage service and set-up according to established standard, coordinates and executes daily work assignments as assigned by Managers / Supervisor.

Ability to offer guests an enjoyable, expertly served beverage/dining experience conforming to Hilton Garden Inn standards of excellence quality, professionalism and friendliness. Ability to anticipate service of guest, requirements before request is necessary.

· Offer guest at the outlet an enjoyable, expertly served beverage/dining experience conforming to Hilton standards of excellence for quality, professionalism and friendliness.

· Anticipate and service of guests' requirements before requests if necessary.

· Serve and clear food and beverage items in an unobtrusive and professional manner.

· Familiar with the beverage service including stemware used and appropriates garnishes.

· Complete opening and closing side work as assigned and has all tables set according to standard.

· Present menus and explanations for all menu items as well as specials of the day.

· Present children's menus, when appropriate, and describe specials and alternative Cuisine.

· Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.

· To carry trays, bus and reset tables with linen, china, glass and silver.

· Change ashtrays; serve cigarettes, crumb tables and offer additional beverages and cigars.

· Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

· Inform supervisor or nearest manager if the guest attempts to walk out and try to calm the guest in the same process.

· Service all needs for private dining room or private function.

· Report any accident or guest complaint immediately, no matter how minor, to a manager.

· Recognize and address potential disruptive or undesirable guests and respond properly in any hotel emergency or safety situation.

· Ability to move tables and chairs and breakdown any buffets, displays or side stations when needed

· Clean service area when needed.

· Perform other tasks or projects as assigned by hotel management and staff

· Retrieve and stock all linen, china, silver, glassware and food and beverage items.

· Provide unobtrusive and professional service.

· Serve a dish to guests while explaining the contents and preparation.

· Provide water, bread and butter service throughout the meal to guests.

· Offer coffee or tea and serve any request according to Hilton standards.

· Report for duty 10 minutes before the scheduled time, clean and tidy wearing the correct uniform.

· Ability to carry trays properly and safely as well as break them down.

· Clear tables and reset them for specific number of persons.

· Provide quick and attentive assistance to any mishap in the restaurant.

· Needs to sweep/vacuum the floor before a shift if needed.

· Attends all the training subjects to the service staff and follows all rules and policies of the hotel

· Be flexible in assisting around different areas of the hotel in response to business and client needs

· Handle cash and credit card procedures according to the guidelines of the accounting department

· Ability to multi-skill in other departments within the hotel and may be scheduled to assist in other hotel service areas i.e. Front Office, Housekeeping or Security

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Ability to commute/relocate:

  • Puchong: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Malaysian Special Skills Certificate (Required)

Experience:

  • Budget Control: 1 year (Preferred)
  • F&B Management: 1 year (Preferred)

License/Certification:

  • Food Handling (Preferred)