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Tele-Collection Agent (Recovery) - Sunway Pinnacle | Up to RM3500++

RM 2,600 - RM 3,000 / month

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Job Brief:

This role acts as the liaison between Client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses. They will be supporting local customers in Bahasa and English. Job will be located in Bandar Sunway.

Job Responsibilities:

  • Make outbound calls to delinquent customers to negotiate for payment
  • Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer
  • To proceed with the unblocking request (if applicable/necessary)
  • Update relevant systems on calls made and actions take for each customer
  • Any other Ad-hoc matters
  • Take extra mile to engage customers.
  • To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

Job Requirements:

  • Candidate should be Malaysians citizens
  • Candidate should possess a SPM, Diploma, Bachelor Degree, Master's Degree or equivalent in All Business Field
  • Required spoken & written language(s): English, additionally Mandarin or Cantonese.
  • Pleasant personality with good communication, written and oral skills in English
  • Recovery Process Familiarity with the collection process and being able to understand the documents involved in the process, e.g., debt aging, exception buckets, process completeness, etc. Ability to recommend/negotiate payment terms. Able to input information into systems and maintain excels spreadsheets (if required)
  • Willing to work in a rotation shift environment (24/7 operations)
  • Must be fully vaccinated + boosterBenefits
  • EPF & SOCSO provided
  • Annual Leave entitlement
  • Incentives up to RM 1500++
  • Please WhatsApp me any inquiries with your updated CV at Aizad (+60172586305)

Job Type: Contract
Contract length: 12 months

Pay: RM2,600.00 - RM3,000.00 per month

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay

Application Question(s):

  • How much is your expected salary?
  • How long do you need to serve your notice period?