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Customer Service Officer (must experience in manufacturing) - Senai

RM 2,500 - RM 4,800 / month

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Job Responsibilities:

  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Job Type: Full-time

Pay: RM2,500.00 - RM4,800.00 per month

Schedule:

  • Monday to Friday

Experience:

  • Manufacturing Customer Service: 3 years (Preferred)

Language:

  • Mandarin (Preferred)