Customer Service Officer (must experience in manufacturing) - Senai
RM 2,500 - RM 4,800 / month
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Job Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Job Type: Full-time
Pay: RM2,500.00 - RM4,800.00 per month
Schedule:
- Monday to Friday
Experience:
- Manufacturing Customer Service: 3 years (Preferred)
Language:
- Mandarin (Preferred)