Technical Support Executive

Principal Responsibilities: • Provide technical pre-sales support in articulating infrastructure design with in-depth product knowledge on any of given technology i.e. Data Centre, Collaboration, Network and Security solution • Drive solution sales by understanding clients’ technical needs, translating identified needs into solutions • Pre-sales skill development on technologies of OEM which are identified such as Cisco, Checkpoint, Palo Alto, Fortinet, Dell/EMC, HPE, VMware, F5 DNS and/or LTM. • Proposal Preparation: i) RFQ/ RFP Tender Presales support in shared centre environment – Ensure timely response to all the qualified RFP’s and tenders from solution perspective to ensure bid submission. ii) Communicate with internal or external stakeholders for requirement gathering using phone or collaboration tools iii) Listen and lead the discussion with client for discovery of needs and information gathering. iv) Documentation of needs/requirement into solutions, validating with client and close off with a proposal also translating client business needs into technical solution. v) Craft initial bill of material / configuration for complex solution. Identify the suitable model to be proposed based on capacity & sizing features and client IT environment needs. vi) Understand client current infrastructure environment and propose relevant solutions and technical services scope of work that are required for end to end implementation. vii) Ability to facilitate and lead complex solutioning. Work with client, Principals & vendors for support and internal team and responsible for end to end integration and design. viii) Estimate man days effort and craft project implementation work breakdown structure, PM man-days sizing and timelines. ix) Drawing of network diagram in Visio and prepare Power point presentation, in a structured manner translating business requirements into technical design. • Adherence to Pre-sales process and collaboration tools to communicate and deliver results. • Able to perform self-research on new products within the supported OEMs in response to every changing landscape of solution offering. Experience and Skill Requirements: • Bachelor’s degree in computer science or Computer Engineering • Knowledge in presales, implementation, Design, and project management experience. • Possess excellent technical sales and communications skills. • Have passion in new technologies and self-motivated learning. • Excellent skills in Microsoft excel to consolidate complex bill of materials, design synchronization and P&L Management. • Working experience on RFQ/RFP tender proposal & Excellent skill in End2end Solution design and heterogeneous system integration. • Minimum any one of the said deep skills in the following technology towers (Networking, Data Centre, Security or Collaboration), will relevant Professional • Certification such as below are added advantage: • Cisco Certified Network Associate (CCNA) is required. • Cisco Certified Network Professional (CCNP) is good to have. • Nice to have on any of the below certification i. Certified in any Gartner’s leader solution in Networking, Data Centre Storage, Server, and Backup Solution in both traditional infrastructure and hyper converge environment ii. Certified in any Gartner’s leader solution in Security solution iii. Certified in any Gartner’s leader solution in Collaboration solution such as Cisco and Avaya.