CUSTOMER SERVICE OFFICER CUM SALES REPRESENTATIVE

A Customer Service Officer cum Sales Representative handles both customer inquiries and sales efforts, requiring strong communication, problem-solving, and sales skills to achieve sales targets and maintain customer satisfaction. Customer Service Responsibilities: 1) Handling Inquiries: Responding to customer inquiries via phone, email, or in person, providing accurate information and resolving issues promptly. 2) Problem Solving: Identifying and addressing customer concerns, offering solutions, and escalating issues when necessary. 3) Customer Relationship Management: Building and maintaining positive relationships with customers to ensure satisfaction and repeat business. 4) Documentation: Recording customer interactions, transactions, and inquiries in the system. 5) Adherence to Standards: Maintaining high levels of service quality by adhering to company guidelines and standards for customer interactions. Sales Representative Responsibilities: 1) Sales Generation: Identifying and pursuing sales opportunities, both with existing and potential customers. 2) Needs Assessment: Understanding customer needs and recommending appropriate products or services. 3) Persuasion and Negotiation: Using persuasive selling techniques and negotiating effectively to achieve sales targets. 4) Sales Target Achievement: Meeting or exceeding individual and team sales targets. Relationship Building: Developing and maintaining strong relationships with customers to drive repeat business. 5) Cold Calling/Outbound Calls: Conducting outbound calls to potential and existing customers to promote products/services. 6) Following Up: Following up on leads and inquiries via phone, email, or chat. 7) Database Management: Maintaining a database of prospective and existing customers for follow-ups. 8) Market Research: Gathering market and customer information. 9) Representing the Company: Representing the company at trade exhibitions, events, and demonstrations. 10) Monitoring Performance: Monitoring own sales performance and meeting or exceeding targets. ***Additional ad hoc tasks may be assigned as needed from time to time. ***The candidate must have their own transport, and mileage expenses will be reimbursed.