Assistant Vice President, Fraud SAR Operations - Hybrid
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges
We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Fraud SAR Operations (Internal Job Title: Fraud Ops Manager - C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future
The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:
Leading the APAC/EMEA Fraud Referrals of SAR/STR activity. Responsible for managing a team to review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events.
Provide oversight, guidance to the team and adherence to the Global Fraud Referral of Suspicious Activity Oversight Procedure.
Supervise account refresh activity daily to ensure requirements and KPIs are met.
Perform quality reviews on identified cases for SAR referral to ensure high level of quality before cases are finalized.
Manage the SAR operational processes and best practices for business strategy.
Interfaces and engagement with leadership team to provide updates of the SAR referrals reports status. Coordinate monthly Fraud Referral SAR governance and reporting.
Provide people management and development responsibilities and ensure team productivity and service level standards are met.
Initiate analysis and recommend process improvement opportunities.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
5 – 8 years in financial services with experience in fraud risk management, authorizations and MIS reporting.
Experience people manager with strong organizational, planning, training and coaching skills.
Strong team player, solicit feedback and works wells with peers, Country and Global stakeholders.
Ability to articulate ideas and good in managing complex processes and procedures, deals well in difficult and challenging environment.
Excellent communication & inter-personal skills, both verbal and written.
Strong Excel skills.
Demonstrated ability to remain unbiased in a diverse working environment.
Education:
Bachelor’s/University degree or equivalent years of experience
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Fraud Operations------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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