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Customer Service Executive

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Petaling Jaya, Malaysia
RM 3,000 - RM 3,900 / month

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Requirements:

1. Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.

2. Required language (s) : English.

3. Applicants should be Malaysian citizens or hold relevant residence status.

4. Excellent verbal/written communication skills in English.

5. Ability to communicate results to management and in a fast paced environment.

6. Fresh graduates are encouraged to apply.

7. Able to start work immediately

Job Description:

Role: Customer Service Executive

Client Company:Grab

Location: Petaling Jaya (First Avenue)-SelangorJob Title: Ops - Customer Service Support Coordinator

SHIFT ROTATION

2 shift-8am&3pm/ claimable allowance grab car and grab food

5day work- 2 day is off day

1. Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.

2. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.

3. Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.

4. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

5. Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.Support other department campaigns when the need arisesPlease WA 0122741997

Same benefit as others