
Customer Service Executive
Requirements:
1. Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in Customer Service industry.
2. Required language (s) : English.
3. Applicants should be Malaysian citizens or hold relevant residence status.
4. Excellent verbal/written communication skills in English.
5. Ability to communicate results to management and in a fast paced environment.
6. Fresh graduates are encouraged to apply.
7. Able to start work immediately
Job Description:
Role: Customer Service Executive
Client Company:Grab
Location: Petaling Jaya (First Avenue)-SelangorJob Title: Ops - Customer Service Support Coordinator
SHIFT ROTATION
2 shift-8am&3pm/ claimable allowance grab car and grab food
5day work- 2 day is off day
1. Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
2. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
3. Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor.
4. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
5. Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.Support other department campaigns when the need arisesPlease WA 0122741997
Same benefit as others