
Customer Retention Specialist
RM 3,500 - RM 3,500 / month
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• Answering inbound calls from customers.
• Retain the customers to continue using our plan.
• Promoting our plans and promotions.
• Work closely with team members and leaders always to achieve quality results and
productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make
recommendations to the team leader.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader