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IT Manager, Field Services

Salary undisclosed

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"Job Responsibilities: • Oversee the delivery of IT services to ensure they meet business needs and service level agreements (SLAs). • Ensure IT services comply with relevant laws, regulations, and organizational policies. • Manage local asset inventory, ensure compliance with Company standards. • Provide a bridge between security, technical staff, IT operations and business leadership. • Manage knowledge documentation related to the role. • Develop and manage the IT service budget efficiently. • Coordinate projects related to the local region. • Work with Business Relationship Managers, Project Management Organizations, and business leadership to architect I.T. solutions to meet business requirements. • Cost control activities including budgeting and the creation/approval of purchase requisitions and/or purchase orders is required. • IT vendor management is a critical aspect of this position. Vendors may be local, regional, or global. •Participation in vendor governance activities is required. • Perform other related duties that may be assigned or associated with the responsibility of the position. • Travel as needed to support all sites in the assigned geographic area. • Travel Requirements: Up to 10% of Travel is required. Requirements: • 10+ years related experience, including management in a support services structures and/or IT projects/solutions implementation, construction projects/programs. • Must have an excellent customer service mindset. • Working knowledge of: (Windows Client, GPOs, O365, Azure Active Directory, MFA, SSO, Hybrid Cloud, VDI, and ServiceNow). • Support/Management experience with Laptops/Desktops, Server, Network, Mobile Phones, and Printers. • Experience with large scale implementations and integrations of corporate IT systems. • Must carry strong interpersonal and communication skills and display a positive can-do attitude both internally and externally. • Excellent communication, documentation, and reporting skills is a must. • Experience working in a global organization. • Experience working in manufacturing environment IT support, a plus. • Project management experience, a plus."