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Customer Relation Officer

Salary undisclosed

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- Responsible to perform all administration and clerical duties including issuance of invoices, document processing, data updating, record keeping & compilation and effective in controlling the serialized documents, stationary and company asset. · Responsible for receipting all terms of payments (cash & credit card) and cheque payment made to the Company. · Ensure petty cash payments are made promptly and accurately. · Ensure all documents are in proper order with authorized signatory before submitting to Superior. · Ensure proper custody of cheques and receipts. · Update daily collection record and report to Service Head. · Perform general accounting. · Ensure all overdue debts are being monitored. CRP · Ensure all walk - in customer are greeted and assisted pleasantly with their enquiries. · Attend and provide amicable solution in resolving customers’ enquiries and complaint. · Monitor that phone calls are answered within three rings. · Provide information on current sales/service promotion or products. · Monitor and prepare weekly and monthly report to Branch Manager and Customer Care Department on the follow-up and reminder call status. · Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing) · Conduct customer satisfaction survey at branches. · Assist service center activities in achieving excellent service standard in line with CSI, SSI and ISO requirements. · Prepare “Thank you” letters to customers without e-mail addresses on new vehicle booking. · Ensure on the cleanliness of the customer’s waiting area. · Any duties that may be assigned by Service Head.