Unit Manager

Responsibilities: 1. Human Resources: • Effective staff management, including motivation, development, performance management, recruitment at site. • Organizing formal training with the Human Resources Department, providing structured on-the-job training, and identifying and addressing individual training needs. • Overseeing work schedules for all employees to ensure full value is always offered to our clients and residents. • Oversee the annual appraisals of all staff and conduct disciplinary action when required in conjunction with Operations Manager. 2. Implementation of Standards: • Ensure that the preparation, presentation, and service is carried out promptly according to Sodexo standards. • Leading by example with a hands-on knowledge and involvement of all aspects of the catering operation striking an effective balance between this and the administrative duties. • Delegating and instructing staff to ensure quality food service is always carried out. 3. Food Safety: • To comply with all statutory and Sodexo obligations regarding food safety, HACCP and hygiene standards. • Achieve zero proven food borne illnesses or unfit food incidents. • SEQ/ SHE manual and procedure • Ensuring the kitchen and service team has adhere a working knowledge of and administers all food safety and HACCP practices / requirement. 4. Menu Planning and Merchandising: • To plan the menu together with the Head Chefs, for each operation's requirement. • Establish an ongoing marketing / promotions campaign and ensure all staff carry this out. • To maintain and continuously improve food services and standards. 5. Finance • To manage all aspects of the food service, to ensure a sustainable financial result is achieved in line with the set budget. • Manage the accounting and bookkeeping function with legible, precise, accurate and timely completion of the GRR, time sheets, stock take, payroll and other documents as required. • Maintain the security of float, cash, equipment, stock and maintenance of the premises. • To actively pursue and achieve budget targets and assist in budget compilation where appropriate. • Reporting on actual business income to the Operations Manager on a monthly or as needs basis. 6. Client Retention: • Establishment and maintenance of sound business relationships with client and site managing team clients to ensure maximum business retention. • To deal professionally with Customer feedback. • Appropriate follow-up on client meetings and requirements with applicable correspondence, reports and proposals as necessary. 7. Innovation: • Constantly refining and improving the operations and encouraging and recognizing innovation and incorporating innovations into work procedures. • Development of new initiatives in all aspects of the business. 8. General: • Responsible for the overall daily outlet operations. • Liaising with any contractors, agencies, and suppliers to ensure the services we offer are of a standard pleasing to the clients and guests alike. • Ensuring purchasing is always in accordance with Sodexo policy and practicing accurate and safe stock control. • Having a working knowledge of all Sodexo quality manuals and implementing all policies and procedures as per contract requirements. • Reporting to the Operations Manager when and as required to do so for the effective overall management of the site. • Completing and remitting any weekly or monthly reporting as required by Sodexo in an accurate and timely fashion. • To maintain and continuously improve the efficiency and profitability of the operation.