What you'll be doing- Providing day-to-day support and guidance to Mandarin-speaking hosts, ensuring they are equipped to deliver excellent customer service
- Monitoring host performance and providing constructive feedback to help them improve
- Facilitating training and development opportunities for hosts to enhance their skills and knowledge
- Collaborating with the marketing team to develop strategies to attract and retain high-quality hosts
- Maintaining detailed records and reporting on host performance and engagement
- Identifying and addressing any issues or concerns raised by hosts in a timely and professional manner
What we're looking for- Minimum 2 years of experience in a similar host management or customer service role, preferably in the technology or entertainment industry
- Excellent communication and interpersonal skills, with the ability to effectively engage with and support Mandarin-speaking hosts
- Strong problem-solving and decision-making skills, with the ability to multitask and prioritise effectively
- Proficient in Mandarin and English, with the ability to provide clear and concise guidance and feedback
- Passionate about delivering exceptional customer experiences and fostering a positive work environment
- Adaptable and open to learning, with a willingness to continuously improve and grow in the role
What we offerAt NEXXA TECHNOLOGY SDN BHD', we are committed to providing a supportive and inclusive work environment that enables our employees to thrive. We offer competitive salaries, generous benefits, and opportunities for professional development and career advancement. Our collaborative and innovative culture encourages employees to take ownership of their work and contribute to the company's success.
