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e-Commerce Manager (Urgent Hiring) Immediately Available

Salary undisclosed

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Responsibilities of an e-Commerce Manager Website & Application Development Lead the development of the company’s new e-Commerce website and application to ensure seamless user experience and functionality. Sales Performance Drive sales performance across all e-Commerce platforms (Shopee, Lazada, TikTok, Instagram, etc.). Develop and execute strategies to achieve sales KPIs, including traffic, conversion rates, average order value, and cost per acquisition. Budget & Planning Propose and manage the e-Commerce budget with relevant KPIs. Develop business plans, sales promotions, and marketing strategies for all e-Commerce platforms to meet revenue targets. Platform Management Oversee the management of e-Commerce stores, including executing online campaigns and promotions. Manage product listings, content creation, and platform backend settings. Ensure timely and accurate platform updates and go-live readiness. Cross-Departmental Coordination Collaborate with internal stakeholders (warehouse, customer service, business development, marketing, operations) to ensure smooth e-Commerce operations. Data Analysis & Reporting Conduct market research to identify trends, target audiences, and competitor activities. Provide detailed monthly analysis reports and post-campaign reviews. Analyze traffic, sales performance, and campaign effectiveness to optimize ROI. Deliver weekly/monthly sales reports, new product sell-through rates, and offer code performance analyses. Customer Service & Satisfaction Ensure exceptional customer service by addressing and resolving customer inquiries and issues promptly. Promotion & Advertising Plan promotional mechanics, advertising strategies, and budget allocation. Analyze past campaigns and collections to improve future marketing effectiveness. Omnichannel & Consumer Experience Implement an omnichannel and consumer-centric approach to enhance online customer experiences. Product Launches & Pricing Coordinate marketing activations for product launches and promotional campaigns within agreed deadlines. Govern e-Commerce pricing, distribution, and markdown strategies. Social Media Integration Transform social media platforms into profitable channels through strategic frameworks and engagement. Technology Management Manage the procurement and implementation of new e-Commerce technologies. Serve as the primary liaison between brands, platforms, and third-party service providers. Strategic Inputs Provide actionable insights on customer behavior, competitive activities, and digital marketing trends. Offer strategic inputs on product concepts, campaign performances, and marketplace strategies.