Restaurant / Assistant Restaurant Manager

Job Overview:

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, and maintaining high standards of food quality and cleanliness. The role involves managing staff, coordinating with kitchen and front-of-house teams, and implementing operational procedures to enhance guest experiences and achieve business objectives. The Restaurant Manager will also play a key role in staff training, inventory control, financial management, and enforcing safety and health regulations.

Key Responsibilities:

1）Operational Management:

- Oversee daily operations, including opening and closing procedures, staff scheduling, and shift management.

- Ensure smooth coordination between the front-of-house and kitchen staff, optimizing service flow and customer satisfaction.

- Maintain inventory levels, manage food and beverage stock, and place orders as needed.

- Monitor the quality of food and beverage served, ensuring it meets company standards.

- Ensure all health and safety regulations are followed, including sanitation and food safety standards.

2）Staff Management:

- Lead, train, and motivate staff members, ensuring they provide exceptional customer service.

- Conduct performance evaluations, provide feedback, and implement training programs to improve team skills and knowledge.

- Address any employee issues or conflicts in a timely and professional manner.

- Manage staff schedules, ensuring adequate coverage for shifts and events.

3）Customer Service & Guest Relations:

- Create a welcoming atmosphere for guests, addressing any concerns or complaints promptly and professionally.

- Monitor customer satisfaction through direct feedback, online reviews, and surveys.

- Implement strategies to improve the overall dining experience and customer loyalty.

- Handle high-volume periods, ensuring minimal wait times and optimal guest satisfaction.

4）Financial Management:

- Prepare and manage the restaurant's budget, ensuring costs remain within budgetary constraints.

- Oversee cash handling and point-of-sale (POS) systems, ensuring accurate transactions and reporting.

- Analyze sales data and performance reports to identify trends and areas for improvement.

- Control food, labor, and operational costs, optimizing profitability.

5）Marketing & Promotion:

- Collaborate with the marketing team to create promotions, special events, and seasonal offerings.

- Assist in the development of marketing strategies to increase foot traffic, customer engagement, and sales.

- Ensure consistency in branding, menu presentation, and service style to meet company standards.

6）Compliance & Safety:

- Ensure compliance with all local, state, and federal regulations, including health codes and labor laws

- Conduct regular inspections to maintain a clean, safe, and compliant environment.

- Implement and enforce emergency protocols and staff safety procedures.

Requirement:

- At least SPM and above or equivalent (Bachelor's degree in Hospitality Management or related field preferred).

- 5+ years of experience in restaurant management, preferably in a leadership role.

- Strong leadership and team management abilities.

- Excellent communication and interpersonal skills.

- Ability to work in a fast-paced, high-pressure environment.

- Strong organizational and multitasking abilities.

- Proficient in restaurant management software and POS systems.

- Basic financial and budgeting knowledge.

- Ability to work for long hours.

- Availability to work evenings, weekends, and holidays as needed.

Job Type: Full-time

Pay: RM3,700.00 - RM10,000.00 per month

Benefits:

• Meal provided

Schedule:

• Rotational shift

Work Location: In person