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Technical Support - MASS HIRING

RM 3,000 - RM 4,000 / month

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Location: Genting

Working hour: 8.30am - 5.30pm

Term: 1 year (can be renew - depends performance)

Responsibilities

  • To understand overall technical support ticketing process and procedure.
  • Complete technical tasks and assignment according to ticketing system.
  • Track ticket status and make sure no missing SLA (service level agreement) complaints.
  • To prepare daily and detailed technical support reports to customers.
  • Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
  • Capable of performing technical fault findings.
  • Able to contribute to root cause analysis, rectification process and solutions.
  • To standby for ad hoc technical support on a rotation basis.
  • Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.
  • Perform schedule preventive maintenance service.
  • Complete schedule preventive maintenance checklist and report in a timely manner.
  • Complete any other tasks as assigned by the superior.

Qualifications

  • Good in communication skills and fluent in English and Bahasa Malaysia.
  • Good in Microsoft Office.
  • Willing to work extra time, public holidays, and weekends whenever necessary.
  • Possess own transport and willing to travel to the outstation from time to time.
  • Possess CIDB green card or NIOSH TNB pass is an added advantage
  • Having some knowledge or experience in work related to CCTV System & Access Control is an added advantage.

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?
  • How long is your notice period?

Work Location: In person