Technical Support - MASS HIRING
RM 3,000 - RM 4,000 / month
Checking job availability...
Original
Simplified
Location: Genting
Working hour: 8.30am - 5.30pm
Term: 1 year (can be renew - depends performance)
Responsibilities
- To understand overall technical support ticketing process and procedure.
- Complete technical tasks and assignment according to ticketing system.
- Track ticket status and make sure no missing SLA (service level agreement) complaints.
- To prepare daily and detailed technical support reports to customers.
- Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
- Capable of performing technical fault findings.
- Able to contribute to root cause analysis, rectification process and solutions.
- To standby for ad hoc technical support on a rotation basis.
- Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.
- Perform schedule preventive maintenance service.
- Complete schedule preventive maintenance checklist and report in a timely manner.
- Complete any other tasks as assigned by the superior.
Qualifications
- Good in communication skills and fluent in English and Bahasa Malaysia.
- Good in Microsoft Office.
- Willing to work extra time, public holidays, and weekends whenever necessary.
- Possess own transport and willing to travel to the outstation from time to time.
- Possess CIDB green card or NIOSH TNB pass is an added advantage
- Having some knowledge or experience in work related to CCTV System & Access Control is an added advantage.
Job Type: Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary?
- How long is your notice period?
Work Location: In person