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Call Centre Operator

RM 2,000 - RM 3,000 / month

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CALL CENTRE OPERATOR

JOB RESPONSIBILITIES

  • To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
  • To provide first call resolution in an effective and timely manner.
  • To handle customer inquiries in an efficient, courteous and professional manner.
  • To promote our products and services to prospective clients through phone call, email and any other related medias.
  • Able to work both independently and in a team by supporting team members in the absence on customer follow up
  • Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers

JOB REQUIREMENT

  • Able to work independently and under minimal supervision
  • Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays) (Shift hour: 7am - 3pm, 3pm - 11pm, 11pm - 7am)
  • Minimum of Sijil Pelajaran Malaysia (SPM) with one (1) year of working experience in Customer Service/ Call Centre.
  • Fresh graduates are welcome to apply (Diploma and Above)
  • Have excellent communication in Mandarin, English and Bahasa

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Day shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Preferred)